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Customer Success Manager

LiveTiles is a global software company headquartered in New York City, with offices in Sydney, Melbourne, London, Seattle and Richland. We offer digital workplace solutions for the enterprise, education and SMB markets and are proud to be an award-winning Microsoft Gold Partner. We have a close-knit team comprised of highly talented, passionate and collaborative people. We strive to be at the forefront of our industry while maintaining a fun and open environment for our team.

As a Customer Success Manager, you will be responsible for ensuring customer success from presales through to post sales and retention. You will work closely with the Sales Team to identify customer use cases, build and deliver customer demos and help guide the customer through to deployment and adoption. You will act as a LiveTiles technical expert and have a strong background in Office 365 and SharePoint so you can address customer queries as they arise.

 

Responsibilities

  • Wowing our customers with your presentation, technical, work-shopping and customer experience skills
  • Provide key roadmap feedback to the product development team by representing customer and partner requirements
  • Be a thought leader with a high level of skill and experience in building solutions in Microsoft Cloud Technologies
  • Develop long term and successful relationships with LiveTiles customers so they constantly get the most out of the product
  • Provide robust technical analysis to customers on the strengths and opportunities of using an evergreen product such as LiveTiles to drive solutions
  • Engage with customers to convey a deep understanding of how and where LiveTiles fits into the Office 365 and Azure product suites
  • Support the marketing and sales team in their effort to develop and maintain strong relationships with Microsoft and industry leaders and present at industry events

Qualifications ​

 

  • Bachelor's degree is preferred
  • Technical background with strong business acumen
  • 5+ years of experience in a solutions implementation role (ideally in SharePoint or Office 365 or Microsoft Azure)
  • Ability to work in a fast pace environment, client-driven environment
  • Ability to travel and drive to meetings as required

Benefits

  • Excellent company culture
  • Great PTO
  • Travel to New York City to spend time with the team at the Corporate headquarter
  • Flexibility to work from home

​We are an equal opportunity employer

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