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Senior Customer Success Manager

LiveTiles is a global digital software company headquartered in New York City, with offices in Sydney, Melbourne, Hobart, London, Seattle and Richland. We offer digital workplace solutions for the enterprise, education and SMB markets and are proud to be an award-winning Microsoft Gold Partner. We have a close-knit team comprised of highly talented, passionate and collaborative people. We strive to be at the forefront of our industry while maintaining a fun and open environment for our team.

As a Senior Customer Success Manager, you will be responsible for ensuring customer success from presales through to post sales and retention. You will work closely with the Sales Team to identify customer use cases, build and deliver customer demos and help guide the customer through to deployment and adoption. You will act as a LiveTiles technical expert and have a strong background in Office 365 and SharePoint so you can address customer queries as they arise.

Responsibilities

  • Be a thought leader with a high level of skill and experience in building solutions in Microsoft Cloud Technologies
  • Develop long term and successful relationships with LiveTiles customers so they constantly get the most out of the product
  • Provide robust technical analysis to customers on the strengths and opportunities of using an evergreen product such as LiveTiles to drive solutions
  • Engage with customers to convey a deep understanding of how and where LiveTiles fits into the Office 365 and Azure product suites
  • Support the marketing and sales team in their effort to develop and maintain strong relationships with Microsoft and industry leaders and present at industry events

Qualifications

  • Bachelor's degree is preferred
  • Technical background with strong business acumen
  • Experience with JavaScript, CSS, and HTML and modern web frameworks
  • 10+ years of experience in a solutions implementation role (ideally in SharePoint, Microsoft Azure or Office 365)
  • Ability to travel and drive to meetings as required

Benefits

  • Excellent PTO
  • Travel to New York City to spend time with the team at the Corporate headquarters
  • Flexibility to work from home
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