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Junior Customer Success Manager

Company Overview

LiveTiles is a digital software start-up headquartered in New York City with offices in Australia, London  and Washington State. We are focused on delivering amazing User Experiences to drive Digital Workplace outcomes for customers globally. We are disrupting the way organizations think about building out engaging business solutions, and driving empowerment into the hands of users. LiveTiles can be deployed to Office 365, Azure and SharePoint on-premises, and on our roadmap, is bold and exciting. We have a close-knit team comprised of highly talented, passionate and collaborative people. We strive to be at the forefront of our industry while maintaining a fun and open environment for our team.

Job Summary

As a Junior  Customer Success Manager,  you will report directly to the VP of Innovation and Experience and be responsible for ensuring customer success from presales to post sales and retention. You will work closely with the Sales Team to identify customer use cases, build and deliver customer demos and help guide the customer through to deployment and adoption. You will act as a LiveTiles technical expert and have a strong background in Office 365 and SharePoint so you can address customer queries as they arise.

Responsibilities and Duties

  • Grow and develop our customer base through one-on-one interactions, with a focus on exceptional service
  • ​Respond to inbound requests from all channels(phone, portal, and e-mail) 
  • ​Guide customer to self-help resources and documentation
  • Identify customers pain points and collaborate with the marketing and product team to build solutions that will engage new and existing customers
  • Create demo environments that demonstrate key differentiators and customer value drivers
  • Develop strong relationships with existing customers and help them realize the full value of LiveTiles

Qualifications and Skills

  • Experience in a customer facing or customer service role
  • Familiarity with O365 and SharePoint preferred
  • Positive, customer-obsessed attitude and excellent interpersonal skills

Benefits and Perks

  • Medical, Dental, Vision benefits
  • Travel to New York City to spend time with the team at the Corporate headquarters​
  • Company paid trips
  • Excellent PTO
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